Team
Peter Imhof
PF Insurance Senior Expert
WSJ-210.6
P.O.Box
4002 Basel
+41 61 529 31 52
peter.imhof@novartis.com
Driada Ajvazi
PF Insurance Senior Expert
WSJ-210.6
P.O.Box
4002 Basel
+41 61 529 15 14
driada.ajvazi@novartis.com
Mirjeta Haklaj-Guri
PF Insurance Senior Expert
WSJ-210.6
P.O. Box
4002 Basel
+41 61 529 30 89
mirjeta.haklaj-guri@novartis.com
Marcel Rutz
Head of Insurance Services
WSJ-210.6
P.O.Box
4002 Basel
+41 61 529 36 26
marcel.rutz@novartis.com
+41 61 270 67 67
Directory of doctors and health centres: swica.ch/en/extra/gesundheitslisten/med-gesundheitslisten
Patrick Meier
+41 61 270 66 46
patrick.meier@swica.ch
Veronique Roesch
+41 61 270 67 82
veronique.roesch@swica.ch
Matthias Sollberger (Non-Life)
+41 61 284 66 99
matthias.sollberger@axa.ch
Florian Fegble (Non-Life)
+41 61 284 66 84
florian.fegble@axa-winterthur.ch
Alessio Palmieri (Life)
+41 61 284 66 97
alessio.palmieri@axa.ch
Marco Rotonda (Life)
+41 61 716 55 40
marco.rotonda@axa.ch
Emergency
SUVA insured persons (accident)
Please report accidents via the Novartis intranet here: UKA Send (novartis.intra)
SUVA cost approvals
SUVA Basel Telephone +41 58 411 12 13, email: suva.mitte@suva.ch, customer number 412-8036.0
Don't forget
Check whether you have taken out supplementary accident insurance (usually your supplementary health insurance) and inform the service providers with the relevant insurance number.
Accident abroad, emergency?
If you are abroad and need help, +41 848 724 144 Assistance Emergency assistance
Swica insured persons (illness & supplementary accident insurance)
Emergencies in Switzerland
For questions about benefits:
SWICA Customer Service 24/7: +41 58 800 99 33
For medical advice:
Telemedicine santé24, around the clock: +41 44 404 86 86
In the event of a serious medical emergency, please contact the national emergency number directly: 144
Emergencies abroad
Emergency number:
Telemedicine santé24, around the clock: +41 44 404 86 86
Wherever you are on holiday or travelling on business, santé24 provides round-the-clock support for medical issues. SWICA's emergency call centre provides information on cost coverage and helps to organise treatment, rescue or repatriation.