Claim report

Report claims to the relevant department or your insurer as soon as possible.

Accident insurance

+41 848 724 144 Immediate Assistance 

SUVA, the insurer of the basic accident insurance, is obliged to provide benefits in advance and to take into account the legally prescribed minimum benefits in accordance with the Swiss Federal Law on Accident Insurance (UVG). Benefits in excess of this can be requested from the supplementary accident insurance of your health insurance company. Please contact - in addition to SUVA - also your supplementary health insurance, otherwise the hospital will only initiate measures of the basic insurance.  

  • You can report an accident to SUVA directly online. The reported accident will be automatically processed and forwarded to SUVA. Please use the following link:  UKA Send (novartis.intra)
  • If you have supplementary private health insurance or supplementary accident insurance via the Rotkreuz site - i.e. benefits that go beyond the UVG, e.g. semi-private or private patient - it is advisable to check briefly with the hospital and your supplementary health insurance before admission to hospital. Notify the treating hospital of your insurance status before treatment (1st - 2nd or 3rd class), otherwise the hospital will only initiate basic coverage (3rd class) measures. Are you a Sandoz Pharmaceuticals AG or Novartis Pharma AG employee? Then you are covered by UVG supplementary insurance and refer the hospital to Generali Versicherungen - policy no. 23 002 103 for a cost approval. From Switzerland: 0800 82 84 86, from abroad: +41 58 472 00 00. 


Accident Emergency Assistance Abroad
If you are abroad and need help, +41 848 724 144 Assistance.
You can also try to reach SUVA Basel: +41 58 411 12 13, e-mail: suva.mittesome protection@with


Health insurance (treatment costs)

If you have any questions, please contact your health insurance directly.

Contact for Novartis associates insured with SWICA

novartissome protection@with

Telmed/Santé24 Hotline 044 404 86 06

Phone Benefits SWICA Team Novartis: +41 (0)61 270 67 67

Other insurance

Contact your insurance company's claims hotline directly.

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